LAS TERRAZAS

This might be useful for owners who do not get Invoices and who want to use the Iberdrola online system to check their Bills:

I hope these details will help you get there….

If you haven’t already got this service and wish to be able to see your electricity bills on line, we have gone through and noted the following process for your convenience. The site is mostly in Spanish so please use the step-by-step guide below. We are not claiming that our translations are exact - just that the following process WILL get you in.

Go here https://www.iberdrola.es/ovc/html/util/usr_alta.jsp

Click on the choice Hogar - Motivos Particulares

Type in the “passport number” (as noted on your contract). You don’t need to type in your NIE number.

Click on ACCEPTAR

Please note that you only need to fill the information which has a * by it.

Nombre* = put in your Christian Name i.e. Su

Apellido* = put in your surname i.e Kelly

Sexo M = woman H = Male

Fecha Nacimiento = Date of Birth (01/03/1969)

Nacionalidad = Reino Unido

Direccion = 1

Poblacion* = 1

Provincia* = ALICANTE

Codigo Postal = 03189

Pais* = Espana

Telefono de contracto = 0044 (your number)

Direccion e-mail* = (your email address)

Comprobacion e-mail* = repeat your email address

Click on ACCEPTAR

Referencia Contracto: = the 9 figure contract number on your bill.

You should then get:-

Su solicitud ha sido recogida correctamente. En el plazo mas breve posible nos pondremos en contacto con usted para facilitarle sus claves de usuario.

Which basically means that they have accepted your application to have online facilities. A couple of days later you will be contacted with another email (usually in Spanish) which looks like this…

Bienvenido a la oficina virtual de Iberdrola en Internet.

Para obtener sus claves de usuario, por favor, conoctese a la siguiente direccion:

https://www.iberdrola.es/ovc/html/ut…onal=117946527

Muchas gracias por confiar en la Oficina Virtual de Iberdrola. Si lo desea puede ponerse en contacto con nosotros escribiendo un mail a This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Atentamente,
Iberdrola

The important part is the URL on this email you receive (for example .... https://www.iberdrola.es/ovc/html/ut…onal=114445627 this last number will be unique to you )
This will take you into the Iberdrola page which asks you again for your Passport number (this is the only thing you need to fill in). Type in your passport number then click on the enviar and it will take you through to a page which gives you your Username and Password - for example ...

Codigo de Usuario: JSMITH1 (username)
Password: 0429
Keep a copy of this information. You are now ready to use the online services